Returns & Refunds Policy

At CWS Print, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and easy return process.

Return Policy Details

Return Window: You can return items within 30 days of receiving your order.

Condition: Items must be unused, in original condition, and in original packaging to qualify for a return.

Free Returns: We will cover the cost of return shipping, so you can return your items at no additional charge. Additionally, we do not charge restocking fees.

How to Return an Item

Contact Customer Service

To initiate a return, please reach out to our customer service team at:

📞 Phone: +1-(877) 309-1659

📧 Email: info@cwsprint.com

Provide your order number and the reason for your return.

Receive Return Instructions

Our team will issue you a return authorization and send you detailed instructions on how to return your items.

Package Your Return

Securely pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included.

Shipping Label

We will provide you with a prepaid return shipping label. Simply print it and attach it to the package.

Ship the Package

Drop off the package at your nearest shipping carrier location, following the instructions in your return authorization email.

Defective, Incorrect, or Lost Items

If you receive a defective or incorrect item, please contact us immediately at +1-(877) 309-1659 within 1 day of receiving your order. We will arrange for a full refund or replacement at no additional cost.

If your package is lost during transit and not delivered within the estimated timeframe, please contact us within 7 days to initiate an investigation or claim. Refunds or reshipments will be processed accordingly.

Refund Process

Inspection

Once we receive your returned product, we will inspect it to ensure it meets the return criteria.

Refund

After inspection, we will process your refund. Refunds may take up to 5-7 business days to appear on your original payment method, depending on your bank or payment provider.

Refund Method

Refunds will be credited to the original payment method used during checkout. If refunds to the original method are not possible, store credit may be issued upon request.

If you do not receive the refund after 7 business days, please contact us, and we will investigate with your payment provider.

Exchanges

Currently, we do not accept exchanges. Please return the unwanted item and place a new order for any replacement items.

Non-Returnable Items

Certain items, due to hygiene or safety reasons, may not be eligible for return. These items will be clearly marked as non-returnable in the product description.

Contact Information