At CWS Print, managed and operated by Caliber Web Solutions Inc., every order is custom-produced with care. Because of the nature of printing, certain restrictions apply to returns and refunds.
1. Eligibility for Returns
Returns are accepted only if the product is defective, damaged in transit, or significantly different from the approved proof or order details.
Products must be unused, in their original condition, and reported within 7 days of delivery.
Custom print jobs produced as approved are not eligible for return or refund.
2. Refunds
Approved refunds will be issued to the original payment method (credit/debit card, PayPal, Interac e-Transfer, or cheque).
Refunds typically take 5–10 business days depending on your payment provider.
Partial refunds may be offered if only part of the order is defective.
3. Replacements & Reprints
If an item is defective, damaged, or incorrectly printed, we will reprint and ship at no additional cost.
Customers may be asked to provide photos or samples of the defective product(s).
4. Non-Returnable Items
The following items cannot be returned or refunded:
Correctly printed and delivered custom orders
Items damaged due to misuse, mishandling, or improper storage after delivery
Digital design services, file setup fees, or artwork preparation fees
5. Order Cancellations
Orders may be cancelled within 24 hours of placement if production has not started.
Once printing begins, cancellations may not be possible, and costs incurred will be deducted from any refund.
6. Payment Method Considerations
Card & PayPal Refunds: Processed back to the same account used at checkout.
Interac e-Transfers (Canada): Refunds are sent via Interac to the original sender’s email or mobile.
Cheques (Canada & USA): Refunds for cheque payments will be issued by cheque to the original payer.
7. How to Request a Return or Refund
To request a return, refund, or replacement, please contact us with your order number and supporting details: