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New purchase Questions
How to Choose the Best Printer?
Selecting the right printer depends on your printing needs:
- Light Usage (Under 100-120 pages/month): Choose a Deskjet or Ink Tank printer.
- Moderate Usage (Over 100 pages/month): Opt for an Officejet printer.
- Heavy Usage (Over 1000 pages/month): A LaserJet printer is the best choice for cost efficiency and speed.
- Photo Printing: If high-quality photo prints are a priority, go for a Photo Printer from your preferred brand.
- Feature-Based Selection: Pick a printer that includes all the features you need.
Wireless vs. Ethernet Printers
- Wireless Printer: Connects to your computer or smartphone without cables, offering flexibility.
- Wired Printer: Requires a USB cable for direct connection or an Ethernet cable for networking via a router.
Printer Types & Budget Guide
- Basic Printer ($80-$100): Ideal for printing only, without scanning or faxing.
- All-in-One Printer: Supports printing, scanning, and faxing for complete functionality.
- Wireless Printer: Allows printing from laptops, iPhones, iPads, and other smartphones via WiFi.
What is the warranty on printers?
Most printers come with a 1-year manufacturer warranty, covering repairs or replacements for any product issues.
How long does delivery take?
- Canada: Orders are typically shipped within 3 working days.
- USA: Delivery takes 5-7 working days.
- Priority Shipping: Available at an additional cost for faster delivery.
Post Purchase Questions
How do I set up a printer?
USB Connection:
- Connect your printer to your computer using a USB cable (Note: Some manufacturers no longer include this cable).
- Install the necessary drivers and software from the included disk or download them from the brand’s official website.
- If you encounter issues, contact the printer manufacturer for support.
Wireless Setup:
- Download the printer drivers from the manufacturer’s website.
- Run the Wireless Setup Wizard from the printer’s control panel.
- Connect to your WiFi network and try printing. If you experience issues, contact the manufacturer for assistance.
How do I scan a document to my PC?
- Ensure your printer is connected to the computer and the necessary software is installed.
- Open the scanning application and follow the on-screen instructions.
- If you are unable to scan, contact the printer manufacturer for support.
How do I replace an ink cartridge?
Refer to the user manual or watch instructional videos on YouTube for step-by-step guidance. This helps avoid potential damage during installation.
Why can’t I print?
If your printer isn’t printing, try the following troubleshooting steps:
- Check the connection between your printer and computer.
- If using WiFi, ensure the WiFi light is solid (blinking indicates a connection issue—reconfigure if needed).
- Make sure there’s no paper jam and that the paper tray has paper.
- Clear the print queue and restart the printer.
- Reinstall the printer drivers.
- If the issue persists, contact the product manufacturer.
Do you offer repair services?
Yes, we provide onsite repair services in Canada and the USA for a fee. Contact an expert to book an appointment.